Online Communication Administrators

Good evening!

Here is a link to the recording for tonight's webinar. Thank you all for helping support the SchoolNurseNet community site.  If you have any questions or concerns, just let me know.
https://schoolnursenet.nasn.org/viewdocument/2016-09-15-getting-t

Choosing the right communication channel
We talked about the various communications channels available to you via the SchoolNurseNet community. These include the discussion list, blogs, and direct messages to the community members. When sharing information or content with your community members, consider the goal of the message and then choose the right channel. This video has some good information about content; determining the goal of it, understanding the audience, knowing the context, choosing the right channel, etc. https://youtu.be/8H0SWSMjFDk. If anyone would like to utilize direct messaging, please contact me and we'll work to establish an email template for your use.

Adding HTML to your community landing page
We looked at where to add this content to your community landing page. The option is called Additional HTML Content and it can be found in the Settings button on your community landing page. The name of this content item is the same across communities so I gave it the name "General Community Information." If you do use this, be sure to remember that community members don't always visit the landing page so they may not see the information. Use the space for basic information that doesn't change over time; information such as a link to your association website.

Finding reports
We reviewed the reports available to you in the Settings button on your community landing page.

Monitoring posts that go unanswered
We reviewed the Subscriber Activity report and discussed how you can monitor messages that go unanswered so that you can help members get answer to questions and/or acknowledge those who share information.

Direct messaging community members
We discussed where to find this tool in the Settings button on your community landing page. Again, if anyone would like to utilize direct messaging, please contact me and we'll work to establish an email template for your use and go over the the feature and any questions you have.

Email settings updates
We reviewed the new email settings or options in the Profile, under the My Account tab, in Email Preferences. The new email settings apply to direct messages you or NASN sends through the SchoolNurseNet system. It is not connected to and does not apply to discussion list messages. Whether an individual receives Discussion list messages from a community or not is managed in the Profile, under the My Account tab, in Community Notifications.

Closing a discussion
We reviewed this new feature available to community administrators. It can be found in any discussion message using the menu found "under" the 'Reply to Discussion' button, which is really a menu of options. Please use this sparingly. We have used in only once to date. We used it on a discussion thread that was more than one year old; that had been rejuvenated but then resulted in an overwhelming number of "me too" messages where members were requesting a copy of a resource from another member.

Good evening!

Here is a link to the recording for tonight's webinar. Thank you all for helping support the SchoolNurseNet community site.  If you have any questions or concerns, just let me know.
https://schoolnursenet.nasn.org/viewdocument/2016-09-15-getting-t

Choosing the right communication channel
We talked about the various communications channels available to you via the SchoolNurseNet community. These include the discussion list, blogs, and direct messages to the community members. When sharing information or content with your community members, consider the goal of the message and then choose the right channel. This video has some good information about content; determining the goal of it, understanding the audience, knowing the context, choosing the right channel, etc. https://youtu.be/8H0SWSMjFDk. If anyone would like to utilize direct messaging, please contact me and we'll work to establish an email template for your use.

Adding HTML to your community landing page
We looked at where to add this content to your community landing page. The option is called Additional HTML Content and it can be found in the Settings button on your community landing page. The name of this content item is the same across communities so I gave it the name "General Community Information." If you do use this, be sure to remember that community members don't always visit the landing page so they may not see the information. Use the space for basic information that doesn't change over time; information such as a link to your association website.

Finding reports
We reviewed the reports available to you in the Settings button on your community landing page.

Monitoring posts that go unanswered
We reviewed the Subscriber Activity report and discussed how you can monitor messages that go unanswered so that you can help members get answer to questions and/or acknowledge those who share information.

Direct messaging community members
We discussed where to find this tool in the Settings button on your community landing page. Again, if anyone would like to utilize direct messaging, please contact me and we'll work to establish an email template for your use and go over the the feature and any questions you have.

Email settings updates
We reviewed the new email settings or options in the Profile, under the My Account tab, in Email Preferences. The new email settings apply to direct messages you or NASN sends through the SchoolNurseNet system. It is not connected to and does not apply to discussion list messages. Whether an individual receives Discussion list messages from a community or not is managed in the Profile, under the My Account tab, in Community Notifications.

Closing a discussion
We reviewed this new feature available to community administrators. It can be found in any discussion message using the menu found "under" the 'Reply to Discussion' button, which is really a menu of options. Please use this sparingly. We have used in only once to date. We used it on a discussion thread that was more than one year old; that had been rejuvenated but then resulted in an overwhelming number of "me too" messages where members were requesting a copy of a resource from another member.