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At Home Prometric Testing Option

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-20-2020 01:40 PM

Julia, I have forwarded your email to the office. For situations like this you should contact Prometric ...
Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-21-2020 09:36 AM

Monica, I am sorry that you had such a bad experience. I am copying this message to the NBCSN to ...
Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-21-2020 03:02 PM

For anyone who is taking their test remotely please make sure you have looked at this document. ...
Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-22-2020 09:45 AM

Sarah, thanks for sharing some good news. We have about 51% of our candidates testing remotely ...
Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-24-2020 10:16 AM

I cannot stress enough to everyone that it is not possible to get answers about difficulties ...
Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN

Pat Krin, MSN, M.S., RN, NCSN-E, FNP-BC-Retired, FNASN07-26-2020 05:25 PM

Glad you got what you needed. Sent from my iPhone Pat Krin ...

  • 1.  At Home Prometric Testing Option

    Posted 07-20-2020 01:22 PM
    As a PSA, I have been trying to take my at home prometric test for 4 HRS!!! The service is horrible, continual technical difficulties. NBCSN you should consider using a different company to outsource testing.

    ------------------------------
    Julia Zaino BSN RN
    Natick, MA United States
    ------------------------------


  • 2.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 01:34 PM
    Wow! I am so sorry that you are having such a hard time! It's already nerve wracking to have to take the test without the added stress of not being able to actual take the test!

    Anyone else have any issues? What was the actual problem? I'm scheduled for the end of July.
    Good Luck!!
    Sincerely,

    ------------------------------
    ANGELA OLEARY
    SYLVAN AVENUE ELEMENTARY SCHOOL
    Sayville, NY
    ------------------------------

    Original Message


  • 3.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 01:40 PM

    Julia, I have forwarded your email to the office. For situations like this you should contact Prometric as indicated in the Remote Proctoring Manual or contact the NBCSN office at 1-833-276-0986.

    There really is no one on this list who can help you.

     

    Regards,

     

    Pat

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    School Health Consultant

    School Health Consulting Services

    Thomaston, CT 06787

    patkrin@outlook.com

     




    Original Message


  • 4.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 01:45 PM

    Julia, I meant to include this link that is included with the Remote Proctoring manual

     

    PLEASE NOTE: If you require technical support before or during your exam, please click on the link: https://ehelp.prometric.com/proproctor

     

    Regards,

     

    Pat

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    School Health Consultant

    School Health Consulting Services

    Thomaston, CT 06787

    patkrin@outlook.com

     




    Original Message


  • 5.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 02:02 PM

    Yes Pat I've been on the phone with Prometric (which in and of itself took 1/2 hr) and also spoke to several people online and they are advising me I have to contact NBCSN  quite frustrating to hear that you are saying no one from NBCSN can help me. 

    Given that NBCSN is promoting the use of the at home exam I would assume you and others preparing to take this exam would be interested to hear that nurses are encountering problems. I have test anxiety to begin with and noe after 5 hours of stressful encounter after stressful encounter it seems like I'm being told I either have to try to have the exam relaunched or I'm out of luck because I saw some of the questions (because during one instance I was taking the exam and my mouse froze out of nowhere). It's too bad that's titles have no trust in adults being honorable and not divulging answers to exams. 



    ------------------------------
    Julia Zaino BSN RN
    Natick, MA United States
    ------------------------------

    Original Message


  • 6.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 02:16 PM

    Julia, I didn't say no one from NBCSN can help you, I said no one on this discussion list can help you.  You can call the office at 833-276-0986. Please  give them some time to get back to you. Everyone is working from home. NBCSN can help you if you want to reschedule, they cannot help you with your online technical difficulties. You may want to reschedule to take the exam at a testing center, or move your exam to the Fall Window, but you need to contact the office for that.

     

    Regards,

     

    Pat

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    School Health Consultant

    School Health Consulting Services

    Thomaston, CT 06787

    patkrin@outlook.com

     




    Original Message


  • 7.  RE: At Home Prometric Testing Option

    Posted 07-20-2020 07:47 PM

    Pat,
    Thank you for your response. Yes, in my stressed out state I misread your initial message. Thankfully all is resolved, but it was very stressful on top of having test anxiety to start to deal with. My original purpose of the post was mostly to give a heads up to those scheduled to take the test during this testing session. Hopefully my bad luck today won't occur for anyone else, but good to prepared for good and bad issues. The online Proctor's did their best to help, but good to be prepared that if you encounter any connection problems it can create a larger issue. Wishing everyone best of luck!!



    ------------------------------
    Julia Zaino BSN RN
    Natick, MA United States
    ------------------------------

    Original Message


  • 8.  RE: At Home Prometric Testing Option

    Posted 07-21-2020 09:25 AM
    I took my exam July 9th at home. My appointment was for 1:15 pm. I did not start until 4 pm. I just sat and waited, was unsure if there was a problem, called to have a message say no one available by phone, crazy. I had a terrible experience with prometric when I had to test in person and worse at home. I wrote to them about my experience with no apology or response. I was so nervous by the time I took it I'm hoping all went well. I feel pretty confident. Good lick to others.πŸ™πŸΌ

    ------------------------------
    Monica Amador RN, B.S.Ed., B.S. Nursing
    Belen Jesuit Preparatory School
    Miami, FL United States
    ------------------------------

    Original Message


  • 9.  RE: At Home Prometric Testing Option

    Posted 07-21-2020 09:36 AM
    Monica, I am sorry that you had such a bad experience. I am copying this message to the NBCSN to our office staff. I am sure someone will be in contact with you, please give them time. Everyone is working from home.
    IMPORTANT NOTE FOR EVERYONE: if you experience difficulties with your testing situation it is important that you contact the NBCSN office either by email at info@nbcsn.org or by phone at 833-276-0986. We want to help and we want to hear when you have difficulties but this is not the appropriate place. There is really no one on this list to help you.



    Sent from my iPhone
    Pat Krin


    Original Message


  • 10.  RE: At Home Prometric Testing Option

    Posted 07-21-2020 11:19 AM
    Oh gosh, My test is next week from home. Anyone have any other experiences? Just want to be as prepared as possible. Thanks 




    Original Message


  • 11.  RE: At Home Prometric Testing Option

    Posted 07-21-2020 02:38 PM
    I took mine at a center... I have too many kids at home, not sure how well I did but the testing center was excellent and I had 4 hours of peace, lol. 

    Sent from my iPhone



    Original Message


  • 12.  RE: At Home Prometric Testing Option

    Posted 07-21-2020 03:02 PM

    For anyone who is taking their test remotely please make sure you have looked at this document.

    https://www.prometric.com/sites/default/files/2019-10/PrometricProUserGuide.pdf

     

    If you experience difficulties please contact Prometric and also contact NBCSN (833-276-0986).

     

    Prometric can hopefully help you with technical difficulties, NBCSN wants to know if you have a problem and they can help with any rescheduling you may need to do.

     

    It is important to us that things go as smoothly as possible, but we don't have any control over the remote proctoring itself.

     

    Best of luck to all.

     

    Stay well.

     

    Regards,

     

    Pat

     

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    Executive Director

    NBCSN

    nbcsnexec@nbcsn.org

    www.nbcsn.org

     




    Original Message


  • 13.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 09:34 AM
    Oh my goodness Monica and Julia--I'm sorry you had such a bad experience! It's stressful enough sitting down to take the test without technical difficulties on top of it.  By way of feedback for others, I took my test from home yesterday and it went very smoothly. I went through the Prometric ProProctor Guide with a fine-tooth comb the night before and I'm glad I did--I have a Mac, which requires a few extra steps to install the program.  I had that all done, as well as my space set up the night before and I logged on 15 minutes before my testing time, which was early in the morning.  Maybe due to the early time, but I didn't have to wait at all--a proctor was on with me immediately and I had no issues after that.  Good luck to those still waiting to take it! :)

    ------------------------------
    Sarah Roper
    School Nurse
    Riverton, UT United States
    ------------------------------

    Original Message


  • 14.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 09:45 AM
    Sarah, thanks for sharing some good news. We have about 51% of our candidates testing remotely which is much higher than most nursing candidates.

    Candidates, please remember to contact both Prometric and NBCSN if you have problems.

    Sent from my iPhone
    Pat Krin


    Original Message


  • 15.  RE: At Home Prometric Testing Option

    Posted 07-24-2020 10:03 AM

    I just received an email that my testing center is closed and my test there is canceled. They rescheduled me an hour away on a Monday at 4:30, when at this point I am working 12 hours/day and don't even get home until 8 pm. I sent them an email that this is not an option for me and it says they will get back to me in 5-7 days. I'm not sure why they let you schedule at testing center that is closed. It shows as closed from June 1st but it still let me schedule there?

     

     

    Joy Keohane BSN, RN

    Health Services Coordinator

    HEB ISD

    817-399-2070

    joykeohane@hebisd.edu

     




    Original Message


  • 16.  RE: At Home Prometric Testing Option

    Posted 07-24-2020 10:16 AM

    I cannot stress enough to everyone that it is not possible to get answers about difficulties with testing situations, messages from Prometric and other problems with the testing process through this discussion list.

     

    If you have contacted Prometric and still need answers you need to call the NBCSN office at 1-833-276-0986 or email info@nbcsn.org.

     

     

    Stay well.

     

    Regards,

     

    Pat

     

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    Executive Director

    NBCSN

    nbcsnexec@nbcsn.org

    www.nbcsn.org

     




    Original Message


  • 17.  RE: At Home Prometric Testing Option

    Posted 07-26-2020 05:24 PM

    Thank you Pat for the information. I have called NBCSN and they were very nice and able to help me.

    Joy

     

     

    Joy Keohane BSN, RN

    Health Services Coordinator

    HEB ISD

    817-399-2070

    joykeohane@hebisd.edu

     




    Original Message


  • 18.  RE: At Home Prometric Testing Option

    Posted 07-26-2020 05:25 PM
    Glad you got what you needed.

    Sent from my iPhone
    Pat Krin



    Original Message


  • 19.  RE: At Home Prometric Testing Option

    Posted 07-27-2020 10:04 AM
    Hello Pat and everyone,
    I'm getting ready to test on Friday. I just had a very large back surgery and needed some testing accommodations. Theresa at NBCSN has helped me through all the way. She is really a lovely person. I know she has been crazy with the summer window  open but was always respectful, informative, and helpful. I just wanted everyone to know that if you have problems they are definitely willing to help. Thanks to Theresa I can focus on my test Friday without any other worries. Thank you Theresa!!  I hope you know how much I appreciated your help. 
    I'm excited to take my exam on Friday! I've prepared as much as I think I can and will be relieved when it's all over. Thankful for the support of this group and the online review course. Good luck to everyone testing in the summer session. Remember we've passed our boards and we do this in our office everyday. Be confident and have faith. You all have this.
    --
    Christine Serejczyk, BSN, RN
    School Nurse
    Elizabeth S. Brown Elementary School
    29 Gardners Neck Rd.
    Swansea, Ma 02777
    508-675-7892 Ext 2

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    Original Message


  • 20.  RE: At Home Prometric Testing Option

    Posted 07-29-2020 03:31 PM
    I took the remote test today and i thought at the end of the exam it said I would get an email within an hour. But I haven’t received one. Does anyone know anything about this?

    Sent from my iPhone


    Original Message


  • 21.  RE: At Home Prometric Testing Option

    Posted 07-29-2020 03:40 PM
    Kelly, I thought they were supposed to stop that notification. Please, please, please if you have questions like this contact the office at 833 276-0986. They are the people who can help you.

    Sent from my iPhone
    Pat Krin



    Original Message


  • 22.  RE: At Home Prometric Testing Option

    Posted 07-29-2020 03:54 PM
    NBCSN Staff is always happy to take your phone calls, but I would like to make everyone aware of another option to confirm your exam has been submitted. The following webpage captures communications that Prometric sends to you (even if you did not receive it in your email inbox): 
    https://scorereports.prometric.com/

    You will need your Prometric Confirmation number (usually begins with 0000000).

    Results will be emailed to you 6-8 weeks from when the exam window ends. The current exam window will end on August 15th so you can expect to see results no later than October 10, 2020.


    ------------------------------
    Theresa "TC" Field-Bobroski, CAE
    NBCSN
    Account Manager
    Mount Laurel, NJ United States
    tfield@nbcsn.org
    ------------------------------

    Original Message


  • 23.  RE: At Home Prometric Testing Option

    Posted 07-31-2020 10:25 PM
    Thankyou so much. I completed the exam 3 hours ago and was advised at the completion of my exam that I would be emailed in 1 hour with a confirmation. I have not received any confirmations. I was able to view a confirmation from your email link and advice. Thankyou so much, I can sleep some now.

    ------------------------------
    Rachel Lee
    Colorado Springs, CO United States
    ------------------------------

    Original Message


  • 24.  RE: At Home Prometric Testing Option

    Posted 07-29-2020 03:45 PM
    I took it yesterday and thought same thing but didn't get one yet either. 
    --
    Nicole E. Hickey BSN, RN
    School Nurse Great Mills High School
    21130 Great Mills Rd
    Great Mills, MD 20634
    Phone: 301-863-4001 ext 18107 
    Fax: 301-863-4006




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    Original Message


  • 25.  RE: At Home Prometric Testing Option

    Posted 07-30-2020 11:42 AM
    Hi Kelly,
    I had the same thing happen and then worried that my test hadn't been received so I emailed the board.  See their response below.  It worked for me and my test competition was verified!
    ~ Ruth

    Thank you for your email. 
    In order to double check on your exam, I  can direct you to this link to see any communication from Prometric.
    You will just need your Prometric Confirmation number (usually begins with 0000000).
    Results will be emailed to you from Prometric 6-8 weeks from when the exam window ends (August 15th).



    Original Message


  • 26.  RE: At Home Prometric Testing Option

    Posted 07-30-2020 07:57 PM
    I took mine yesterday at a testing center in Dallas.  They told me the same thing, but I have not yet received one...

    ------------------------------
    Katy Faught RN, BSN, ON-C
    Colleyville, TX United States
    ------------------------------

    Original Message


  • 27.  RE: At Home Prometric Testing Option

    Posted 07-30-2020 09:02 PM

    Hey Everyone,
    Today was my remote exam day and it was an epic fail. Apparently even though I met all the system requirements, the proctor kept freezing. I spent 5.5 hours just waiting for help. I was booted off the chat helpline numerous times. I changed locations three times, 2 different houses and 2 different computers. When I finally thought I had it all worked out I received an error message and was unable to launch. I spoke with NBCSN and sent emails to prometrics. I'll have to figure it out tomorrow. I'm so disappointed and beyond frustrated. The comic relief is that the error message was BB02020: like ohhh 2020. I appreciate having somewhere to complain. 
    Until tomorrow... Angela 



    ------------------------------
    ANGELA OLEARY, RN, BSN
    SYLVAN AVENUE ELEMENTARY SCHOOL
    Sayville, NY RN, BSNRN, BSN
    ------------------------------

    Original Message


  • 28.  RE: At Home Prometric Testing Option

    Posted 08-01-2020 08:01 AM
    My nightmare continues. I spent 2 hours with prometrics trying to reschedule my exam. I was told someone would call me back. That hasn't happened yet. Prometrics couldn't even give me my options I'm thinking I should take it at a center, which I really didn't want to do. I just can't risk the upload issues again! Hopefully I can get this resolved Monday. I enjoyed hearing that others are having good experiences and thank you nurses who shared their nightmares with me! Ohhhh 2020. Lol

    ------------------------------
    ANGELA OLEARY, RN, BSN
    SYLVAN AVENUE ELEMENTARY SCHOOL
    Sayville, NY RN, BSNRN, BSN
    ------------------------------

    Original Message


  • 29.  RE: At Home Prometric Testing Option

    Posted 08-01-2020 08:32 AM

    Angela, call the NBCSN office on Monday morning. 833-276-0986.

     

    Regards,

     

    Pat

    Pat Krin, MSN, RN, FNP-BC-Retired, NCSN-E, FNASN

    School Health Consultant

    School Health Consulting Services

    Thomaston, CT 06787

    patkrin@outlook.com

     




    Original Message


  • 30.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 10:54 AM
    I took the exam remotely from home on July 14 th and had no issues, test started on time and no technical difficulties...just want to calm nerves...not all remote testing experiences are the same.

    ------------------------------
    Ann Kumar BSN Certified Schoo
    San Jose, CA United States
    ------------------------------

    Original Message


  • 31.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 10:59 AM

    I am thrilled to hear that some candidates aren't having any issues! Whew! Thank you for sharing!


    I reviewed the proctoring document. So what I am gathering is that I should download everything I need the day before the exam and then just be ready to launch on the day of the exam? 


    IMPORTANT: The information contained in and documents accompanying this electronic transmission are confidential and/or legally privileged material from Bayport-Blue Point UFSD. This e-mail is intended solely for the addressee. If you are not the addressee, dissemination, copying or other use of this e-mail or any of its content is strictly prohibited and may be unlawful. If you are not the intended recipient, please inform the sender immediately and destroy the e-mail and any copies. Any opinions expressed in this message are those of the individual sender, and are to be considered confidential.



    Original Message


  • 32.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 11:18 AM
    Angela, yes--that's what I did.  I even had the page pulled up and my confirmation number and last name entered and was on the page where all I had to do was click "launch".  My room was set up: I had a mirror, 2 tissues, my driver's license, a hand mirror, a blank piece of paper and a non-mechanical pencil.  I had heard on the NBCSN webinar (I think) that I could have the paper and pencil, but the proctor had to look it up and found that it was indeed allowed.  It turns out I didn't need them at all--there's a calculator available on each page of the test and there's also a way to flag questions to come back to.  It helped me sleep better knowing that everything was set up and ready to go--including a note on the outside of my door telling my family to NOT disturb me! :) . Good luck!

    ------------------------------
    Sarah Roper, BSN RN
    District Nurse
    Riverton, Utah
    ------------------------------

    Original Message


  • 33.  RE: At Home Prometric Testing Option

    Posted 07-23-2020 02:48 PM
    I am taking the test remotely next week and am anxious about having troubles. Just to clarify the process, I have already download and installed the app onto my laptop, so the day of my exam I just need to go onto Prometric Website and launch my exam. Is this correct?

    Sent from my iPhone


    Original Message


  • 34.  RE: At Home Prometric Testing Option

    Posted 07-23-2020 05:18 PM
    Yes! Click on Launch Exam and the website takes you through the process and then you connect to a person who does the security check with you. Good luck!

    Sent from my iPad


    Original Message


  • 35.  RE: At Home Prometric Testing Option

    Posted 07-23-2020 05:30 PM
    Kelly, 
    You should receive an email from Prometric several days before you test that has links to check your system and be sure everything is downloaded correctly, instructions, and a link to the test portal. (If you have a Mac, there a few extra steps to ready your system--they are detailed in the ProProctor User Guide.   You will need the confirmation number from this email to log in, so maybe print it out and have it handy.  I hope it goes smoothly for you--best of luck!
    Sarah

    ------------------------------
    Sarah Roper, BSN RN
    District Nurse
    Riverton, Utah
    ------------------------------

    Original Message


  • 36.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 11:27 AM
    Monica....I am sitting here waiting for my proctor to start my exam.  My exam was suppose to start at 9:30; it's 11:30.  Thanks for letting the group know you waited for 4 hours....looks like I may be in the same position. I am staying calm and patient with no intention of rescheduling or canceling.

    I am also on hold with a live voice...thank goodness I had the contact and resources ready in case this happened.  For those of you taking the exam remotely, read and print the Resource Guide in case you need the phone numbers and email address to contact ProMetric.

    It's going to be okay...I'm doing some yoga stretches with some deep breathing.

    ------------------------------
    Christine Rogen, MPH, BSN, RN-LSN
    School Nurse
    Orange School District
    Pepper Pike, OH
    ------------------------------

    Original Message


  • 37.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 01:46 PM
    Chris!
    Good luck! I hope it works out for you. 
    Yes, as with anything in life some people will have good experiences and some people will have bad ones, but thankfully since I started this thread people now have the info needed in case they run into the same problem. I also did all the preparations needed and it didn't help because well technology is technology, but again glad to hear others had better experiences and will keep the fingers crossed for you Chris!



    Original Message


  • 38.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 02:01 PM
    Absolutely, Julia.  I definitely took a deep breath when I hit "launch", hoping that technology wouldn't fail me this time!  I didn't mean to suggest that you hadn't prepared--I thought I'd just share my experience and some tips.  Forgive me if that came across wrong. I think we all feel so stressed sitting down to take this test and I feel terrible that some people's stress is amplified by system problems.

    ------------------------------
    Sarah Roper, BSN RN
    District Nurse
    Riverton, Utah
    ------------------------------

    Original Message


  • 39.  RE: At Home Prometric Testing Option

    Posted 07-22-2020 02:34 PM
    Not at all Sarah! It’s good to ensure everyone knows what to do to be prepared! I was just amplifying what you wrote that even with prep technology has a mind of its own, but this way many will have all the info needed for both scenarios! Wishing you luck on the results!
    Julia

    Sent from my iPad


    Original Message


  • 40.  RE: At Home Prometric Testing Option

    Posted 07-23-2020 08:32 AM

    Christine,

    How did it go? Were you able to take the test?

    I was thinking of you and sending you positive vibes! 


    Angela 

    IMPORTANT: The information contained in and documents accompanying this electronic transmission are confidential and/or legally privileged material from Bayport-Blue Point UFSD. This e-mail is intended solely for the addressee. If you are not the addressee, dissemination, copying or other use of this e-mail or any of its content is strictly prohibited and may be unlawful. If you are not the intended recipient, please inform the sender immediately and destroy the e-mail and any copies. Any opinions expressed in this message are those of the individual sender, and are to be considered confidential.



    Original Message